SIM Card Replacement (Swap)

In case a SIM card is lost, stolen and defective or needs to be upgraded, RighTel Subscribers can replace their SIM card.
To replace a SIM card, subscribers may visit Customer Service Centers as well as those sale and services centers whose address are provided on Rightel website.

SIM Card replacement steps (Swap)

1-In case SIM card is lost or stolen, subscribers can use one of the following blocking methods to prevent misuse of the SIM card:

Contact RighTel call center of
No. of customer services center of RighTel
Call 200 from the RighTel SIM Cards
Calls 09202000000 from other lines
Account Management System

2-Then to obtain a new SIM card please refer to Customer Service Centers or Sale and Services Centers.

Documents and Requirements for SIM Card Replacement

Presence of the applicant or his legal counsel
Presence of legal representative of the subscriber (to replace the corporate SIM Cards *)
Original national ID card or new birth certificate with the National ID of the applicant / lawyer / legal representative
the original and a copy of power of attorney (if lawyer is presented)
the original title deed
Having an active SIM card registered in the subscriber’s name with one of the mobile operators is required in order to receive a one-time authentication code.

* The replacement of corporate SIM Cards is only possible in Customer Service Centers.

Note: